2 articles Support

Which paid support options are available?

Paid support may be purchased on a per-incident basis at the rate of $45 per 15 minutes of support, rounded up to the next 15 minutes.

Paid support may also be purchased as a monthly rental agreement, a 1-year support contract, or a 1-year support subscription.

All paid support is subject to the terms and conditions outlined in the At Your Service – Software and Services License Agreement.

Which free support options are available?

Free support is provided for 60 days with the purchase of a any new license, additional user seats, or a license edition upgrade.

Free support is provided for 60 days with the purchase of an enterprise-edition version upgrade, or for 30 days for any other version upgrade.

All free support is subject to the terms and conditions outlined in the At Your Service – Software and Services License Agreement.