How do I send a file to AYS?
Any file can be sent to At Your Service Software, Inc. using the At Your Service – Database Repair Utility.
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Is AYS compatible with 64-bit versions of Microsoft Office?
Yes. At Your Service software is compatible with both 32-bit and 64-bit versions of Microsoft Access, Excel, and Word, and Outlook for all licensed users of version 2022 or higher.
Where can I download an older installer package for earlier versions of AYS?
A complete program installer package (.msi) is available for the last service pack of each program version from version 2.5 onward.
However, we recommend that you always install the latest AYS service pack to ensure that you have the newest features and resolutions to any reported issues. An older AYS license will still work with a newer program version.
Can I use a newer release of AYS with an older license?
In most cases, yes. If you have an older AYS license then some new AYS features may either be grayed out, or a message may be displayed indicating which license version is required to use that feature. An exception to this is that a newer license version may be required if you have updated your Windows operating system to a newer version.
What happened to AYS version 4.0?
This article discusses the evolution of AYS program versions.
What is the maximum number of records that can be entered?
While the physical databases are capable of storing millions of records, the practical maximum number of records that can be entered in the various database tables depends much on the type of database, the number of simultaneous users, and the physical server hardware.
Experience has shown that Microsoft Access databases with 5 to 10 users experience a gradual slowdown as more records are added with the practical limit being in the range of 50,000 to 100,000 records per table. Microsoft Access databases also have a physical file size limit of 2 Gigabytes.
SQL databases are much more robust and still perform responsively with millions of records.
How do I reverse an incorrect payment?
To reverse an incorrect payment, enter the exact same payment again but with a negative amount.
My business name has changed. How do I change it within the program?
Your business name is encrypted and embedded within your AYS license file. Therefore you must obtain an updated license file that includes your new business name.
Are their standard discounts for volume licensing?
Yes. When a license is purchased for two or more users, then there are standard pricing discounts.
How do AYS licenses work?
AYS licenses are based on the number of users that may simultaneously connect to an individual database.