When running AYS using Windows Remote Desktop Services or Windows Terminal Services, the following message appears:
At Your Service – Repair Centre has stopped working
Windows can check online for a solution to the problem.
View problem details
At Your Service – Repair Center works with the following QuickBooks desktop editions and versions:
When trying to print or export to a PDF from AYS, a message similar to the following appears:
Error: -2147206398 – Memory full
Paid support may be purchased on a per-incident basis at the rate of $45 per 15 minutes of support, rounded up to the next 15 minutes.
Paid support may also be purchased as part of a monthly subscription or a yearly support agreement.
All paid support is subject to the terms and conditions outlined in the At Your Service Software license agreement.
Free support is provided for 60 days with the purchase of any new license, additional user seats, or a license edition upgrade.
Free support is provided for 60 days with the purchase of an enterprise-edition version upgrade, or for 30 days for any other version upgrade.
All free support is subject to the terms and conditions outlined in the At Your Service Software license agreement.
To send the User log file for the logged in Windows user to At Your Service Software, Inc., select File > Logs > Send User Log File from the main program menu.
To send the Process Manager log file to At Your Service Software, Inc., select File > Logs > Send Program Manager Log File from the main program menu. Only the program administrator may send the Process Manager log file.
To view the User log for the logged in Windows user, select File > Logs > User Log from the main program menu.
To view the QuickBooks log for the logged in Windows user, select File > Logs > QuickBooks Log from the main program menu.
To view the Process Manager log, select File > Logs > Program Manager Log from the main program menu. Only the program administrator may view the Process Manager log file.
Any file can be sent to At Your Service Software, Inc. using the At Your Service – Database Repair Utility.
Yes. At Your Service software is compatible with both 32-bit and 64-bit versions of Microsoft Access, Excel, and Word, and Outlook for all licensed users of version 2022 or higher.