Which free support options are available?

Free support is provided for 60 days with the purchase of any new license, additional user seats, or a license edition upgrade.

Free support is provided for 60 days with the purchase of an enterprise-edition version upgrade, or for 30 days for any other version upgrade.

All free support is subject to the terms and conditions outlined in the At Your Service Software license agreement.

When you have support issues, we always recommend that you try the following steps:

  • Install the latest AYS service pack to ensure that you have the newest features and resolutions to any reported issues.
  • Search for an answer in the AYS knowledge base.
  • If your issue is still unresolved then contact AYS support for assistance at [email protected] or +1-416-749-3546 extension 301 during regular business hours EST.

When Planning to Upgrade

Sometimes customers with expired free support plan to purchase an upgrade or additional user seats, and they request free support based on the fact that they are planning to make such a purchase. In all such cases, support must be paid for as a regular paid support incident, but the support charges will be credited toward their upgrade purchase if the purchase is made within 30 days of that support incident. Additionally, the free support period will then begin as of the date that the free support was provided.