How do I view a log file?

Updated on Bookmark the   permalink
To view the User log for the logged in Windows user, select File > Logs > User Log from the main program menu.

To view the QuickBooks log for the logged in Windows user, select File > Logs > QuickBooks Log from the main program menu.

To view the Process Manager log, select File > Logs > Program Manager Log from the main program menu. Only the program administrator may view the Process Manager log file.

The folders in which the log files are located depends on your operating system and AYS license version.

The User log file for the logged in Windows user will be located in one of the following folders:

  • For Windows Vista or Windows Server 2008 operating systems or later with an AYS license version of 2.6 or later:
    C:\Users\USERNAME\AppData\Local\At Your Service\Log\AYSUser.log
  • For operating systems earlier than Windows Vista or Windows Server 2008 with an AYS license version of 2.6 or later:
    C:\Documents and Settings\USERNAME\Local Settings\Application Data\At Your Service\Log\AYSUser.log
  • For 32-bit operating systems with an AYS license version earlier than 2.6:
    C:\Program Files\At Your Service\Log\AYSUser.log
  • For 64-bit operating systems with an AYS license version earlier than 2.6:
    C:\Program Files (x86)\At Your Service\Log\AYSUser.log

The Process Manager log file will be located in one of the following folders:

  • For Windows Vista or Windows Server 2008 operating systems or later with an AYS  license version of 2.6 or later:
    C:\ProgramData\At Your Service\AYSProcessManager.log
  • For operating systems earlier than Windows Vista or Windows Server 2008 with an AYS  license version of 2.6 or later:
    C:\Documents and Settings\All Users\Application Data\At Your Service\AYSProcessManager.log
  • For 32-bit operating systems with an AYS license version earlier than 2.6:
    C:\Program Files\At Your Service\Log\AYSProcessManager.log
  • For 64-bit operating systems with an AYS license version earlier than 2.6:
    C:\Program Files (x86)\At Your Service\Log\AYSProcessManager.log

Information on the Windows service event log will be added soon.

How do I send a log file to AYS?

  0 people found this article useful