We recommend that you always install the latest AYS service pack to ensure that you have the newest features and resolutions to any reported issues. If you cannot find the answer that you are looking for in this knowledge base then please contact AYS support for assistance at support@ayssoftware.com or +1-416-749-3546 option 2 during regular business hours EST. Depending on the issue and your current license or support contract, support charges may apply.