Field Mapping – Import Repair Order Details
The following tables list the field mapping used when importing repair order detail updates from a file.
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Field Mapping – Import Repair Order Updates
The following tables list the field mapping used when importing repair order header updates from a file.
Field Mapping – Import New Repair Orders
The following tables list the field mapping used when importing new repair orders from a file.
How do I install custom AYS report files?
Custom AYS report files must be copied to a special folder. The AYS program will automatically check that folder before printing any report to see if there is a custom version of the report file. If a custom report file exists then it will be used in place of the default report file.
Error – At Your Service – Repair Centre has stopped working
When running AYS using Windows Remote Desktop Services or Windows Terminal Services, the following message appears:
At Your Service – Repair Centre has stopped working
Windows can check online for a solution to the problem.
- Check online for a solution and close the program
- Close the program
View problem details
Which editions and versions of QuickBooks are supported?
At Your Service – Repair Center works with the following QuickBooks desktop editions and versions:
Resolving QuickBooks Error 3140
You may find an error similar to this in your QuickBooks log when exporting data:
QuickBooks error 3140: There is an invalid reference to QuickBooks [object] “” in [object].
Error -2147206398 – Memory full
When trying to print or export to a PDF from AYS, a message similar to the following appears:
Error: -2147206398 – Memory full
Which paid support options are available?
Paid support may be purchased on a per-incident basis at the rate of $50 per 15 minutes of support, rounded up to the next 15 minutes.
Paid support may also be purchased as part of a monthly subscription or a yearly support agreement.
All paid support is subject to the terms and conditions outlined in the At Your Service Software license agreement.
Which free support options are available?
Free support is provided for 60 days with the purchase of any new license, additional user seats, or a license edition upgrade.
Free support is provided for 60 days with the purchase of an enterprise-edition version upgrade, or for 30 days for any other version upgrade.
All free support is subject to the terms and conditions outlined in the At Your Service Software license agreement.