Which free support options are available?

Free support is provided for 60 days with the purchase of any new license, additional user seats, or a license edition upgrade.

Free support is provided for 60 days with the purchase of an enterprise-edition version upgrade, or for 30 days for any other version upgrade.

All free support is subject to the terms and conditions outlined in the At Your Service Software license agreement.

How do I view a log file?

To view the User log for the logged in Windows user, select File > Logs > User Log from the main program menu.

To view the QuickBooks log for the logged in Windows user, select File > Logs > QuickBooks Log from the main program menu.

To view the Process Manager log, select File > Logs > Program Manager Log from the main program menu. Only the program administrator may view the Process Manager log file.

Where can I download an older installer package for earlier versions of AYS?

A complete program installer package (.msi) is available for the last service pack of each program version from version 2.5 onward.

However, we recommend that you always install the latest AYS service pack to ensure that you have the newest features and resolutions to any reported issues. An older AYS license will still work with a newer program version.

How do I install AYS on Windows Remote Desktop Services (RDS)?

AYS may be installed on a Windows Server with Remote Desktop Services (RDS) in order to run AYS on Windows remote clients.

For instructions on installing any application (such as AYS) on Remote Desktop Services, please see the Microsoft TechNet article: Remote Desktop Services Deployment Guide.

It is recommended that Remote Desktop Session Host be used rather than Virtual Desktop Virtualization Host.