Free support is provided for 60 days with the purchase of any new license, additional user seats, or a license edition upgrade.
Free support is provided for 60 days with the purchase of an enterprise-edition version upgrade, or for 30 days for any other version upgrade.
All free support is subject to the terms and conditions outlined in the At Your Service Software license agreement.
To send the User log file for the logged in Windows user to At Your Service Software, Inc., select File > Logs > Send User Log File from the main program menu.
To send the Process Manager log file to At Your Service Software, Inc., select File > Logs > Send Program Manager Log File from the main program menu. Only the program administrator may send the Process Manager log file.
To view the User log for the logged in Windows user, select File > Logs > User Log from the main program menu.
To view the QuickBooks log for the logged in Windows user, select File > Logs > QuickBooks Log from the main program menu.
To view the Process Manager log, select File > Logs > Program Manager Log from the main program menu. Only the program administrator may view the Process Manager log file.
Any file can be sent to At Your Service Software, Inc. using the At Your Service – Database Repair Utility.
No. AYS is a 32-bit software program. It is compatible only with 32-bit versions of Microsoft Office, not with 64-bit versions of Microsoft Office.
AYS is a 32-bit software program. However it will run on 64-bit versions of Windows.
A complete program installer package (.msi) is available for the last service pack of each program version from version 2.5 onward.
However, we recommend that you always install the latest AYS service pack to ensure that you have the newest features and resolutions to any reported issues. An older AYS license will still work with a newer program version.
In most cases, yes. If you have an older AYS license then some new AYS features may either be grayed out, or a message may be displayed indicating which license version is required to use that feature. An exception to this is that a newer license version may be required if you have updated your Windows operating system to a newer version.
This article discusses the evolution of AYS program versions.
AYS may be installed on a Windows Server with Remote Desktop Services (RDS) in order to run AYS on Windows remote clients.
For instructions on installing any application (such as AYS) on Remote Desktop Services, please see the Microsoft TechNet article: Remote Desktop Services Deployment Guide.
It is recommended that Remote Desktop Session Host be used rather than Virtual Desktop Virtualization Host.