Repair Center User Overview

A quick guide to getting started with Repair Center

The software consists of a single database containing records organised into modules.  The ones you will most likely need to look at first are “Customers”, Repair Orders”, and “Inventory”.
Each module opens as a browse window.  Here you can view, hide or sort the columns, click on each column to sort the records, or filter the records by entering data in the filter line (top row).  Each column can be renamed to suit your business, although some have special meaning, e.g. Make/Model/Serial Number are used to uniquely identify items, but you can rename them, as perhaps serial number could be IMEI or ESN.
You can begin a new Repair Order in three ways:

  • Open the Customer Module, select a customer, then click on New RO.
  • Open the Repair Order module, click on New RO, then select the customer from a drop down list, or leave it as the default “miscellaneous” if you don’t need to create an account.
  • Open the Warranty Module, select an existing record and select New RO.  This is used if the customer has previous history and has either a warranty or a product registration with you.

The Repair Order module allows you to progress from initial order, receipt, evaluation, estimate, and repair, through to billing.  There are default’Repair Statusses’ in the demo, but you can customize these to suit your process.
Vendors can be set up as third party repair shops, or as warranty providers for billing purposes.  Any repair can be billed to the customer, a third party, or split between them.

How do I configure French language features in AYS?

While the main program interface is only available in English, a number of features in the AYS program can be configured for communicating with French-speaking customers and vendors.

Printing French forms and reports

Forms and reports that are typically printed for or sent to customers and vendors are available with combined English and French titles and captions. This includes all standard forms and labels, as well as the “Repair Status Listing”, “Customer Statements (Ledger)”, and “Customer Statements (Open Item)” reports.

To configure printing of forms and reports with French titles and captions, close all windows within the AYS program, and then select Setup > Language > English/French from the main menu. This preference is set for all users on the local workstation.

To customize the combined English and French captions that will be printed on the forms and reports, close all windows within the AYS program, and then select Setup > Custom Captions from the main menu. Within the Setup Custom Captions module, select a caption to edit, click the Edit button, enter your custom English/French caption in the English/French field, and click the Save button.

When printing French-language forms and reports, the program will look in order through the following folders and use the first report file that is found:

  • C:\Program Files (x86)\At Your Service\Custom (Custom report files)
  • C:\Program Files (x86)\At Your Service\PrintF (French report files)
  • C:\Program Files (x86)\At Your Service\Print (English report files)

If you need to customize both English and French versions of a form or report then it is recommended that you put the customized French report file in the PrintF folder and the customized English report file in the Print folder.

Sending French emails, SMS text messages, and faxes

To configure that a customer prefers correspondence in French, open a customer account record, select the Defaults tab, and set the Language field to “English/French”. Similarly, to configure that a vendor prefers correspondence in French, open a vendor account record, select the Defaults tab, and set the Language field to “English/French”.

To configure the French-language content of automated emails, SMS text messages, and faxes, select Setup > Repair Status Communication Options from the main menu. Within each repair status branch:

  • Open the Email to Customers options, and you will have the ability to configure the Email Subject Line and Email Message Body in French.
  • Open the SMS to Customers options, and you will have the ability to configure the SMS Message in French.
  • Open the Fax to Customers options, and you will have the ability to configure the Fax Cover Page text in French.

Configuring a French repair status web site

To configure the Internet Utility to generate the repair status web site in combined English and French, open the Internet Utility program, and then select Setup > Language > English/French from the main menu.

Configuring a French spelling dictionary

To configure using a French spelling dictionary for spellcheck, close all windows within the AYS program, and then select Setup > Language > French Spelling Dictionary from the main menu. This preference is set for all users on the local workstation.

How do I install a tethered digital camera to work with AYS?

Most modern digital cameras can be tethered to your local computer such that when each picture is taken, the digital photo file is automatically transferred to a target folder on your computer. The AYS program can then automatically attach them to service/repair orders and other records. The following information will assist you in installing and configuring your digital camera to work with AYS.