This article explains how AYS program version numbers work and how AYS licenses work with those program version numbers.
When you change or upgrade hardware you may wish to relocate the AYS application or data to another server. Depending on your edition and setup, you can follow one of the following procedures.
A quick guide to getting started with Repair Center
The software consists of a single database containing records organised into modules. The ones you will most likely need to look at first are “Customers”, Repair Orders”, and “Inventory”.
Each module opens as a browse window. Here you can view, hide or sort the columns, click on each column to sort the records, or filter the records by entering data in the filter line (top row). Each column can be renamed to suit your business, although some have special meaning, e.g. Make/Model/Serial Number are used to uniquely identify items, but you can rename them, as perhaps serial number could be IMEI or ESN.
You can begin a new Repair Order in three ways:
- Open the Customer Module, select a customer, then click on New RO.
- Open the Repair Order module, click on New RO, then select the customer from a drop down list, or leave it as the default “miscellaneous” if you don’t need to create an account.
- Open the Warranty Module, select an existing record and select New RO. This is used if the customer has previous history and has either a warranty or a product registration with you.
The Repair Order module allows you to progress from initial order, receipt, evaluation, estimate, and repair, through to billing. There are default’Repair Statusses’ in the demo, but you can customize these to suit your process.
Vendors can be set up as third party repair shops, or as warranty providers for billing purposes. Any repair can be billed to the customer, a third party, or split between them.
While the main program interface is only available in English, a number of features in the AYS program can be configured for communicating with French-speaking customers and vendors.
The following steps will help you to do a clean uninstall of all AYS files and settings from your computer.
Trend Micro antivirus software may quarantine AYS software executable files with a false positive indicating the potential threat as Unauthorized File Encryption.
Most modern digital cameras can be tethered to your local computer such that when each picture is taken, the digital photo file is automatically transferred to a target folder on your computer. The AYS program can then automatically attach them to service/repair orders and other records. The following information will assist you in installing and configuring your digital camera to work with AYS.
The following resources will assist you with installing and integrating QuickBooks with At Your Service repair centre software.
At Your Service – Repair Center is supported on newer 32-bit and 64-bit versions of Windows including:
The following Topaz signature pads are compatible with AYS 2.5 and higher: