Your customers can look up the status of their repair jobs online, freeing your staff from repeated phone calls.
Each new license purchase of AYS comes with a free trial of RepairStatus.net – our hosted solution for your repair status data.
In addition to the online Repair Status Lookup, AYS Repair Center enables you to communicate directly with your customers through automatic notifications triggered by repair status changes. You can also use this functionality internally, automatically sending messages to your assigned technicians when work is available to them.
You can use email, SMS text messages, and fax.
AYS Repair Center can assist you in operating a rental business or providing loaner equipment to customers during repairs.
You can use the Warranty Card module to manage this equipment.
A Microsoft SQL server database backup (.BAK) file must be created using SQL Server Management Studio, and then that backup file can be sent to AYS.
If you are using Microsoft Access AYS database files, multiple users at your location can open and work with the same database across your network. You will need a multiple seat license to open the database with multiple users concurrently. Please contact us if you would like to upgrade to obtain this ability.
Brother QL-series label printers do not print vertically-oriented bar codes on AYS labels.
When installing a new version of AYS over a previous AYS installation, a message similar to the following appears:
Error 1907. Could not register font. Verify that you have sufficient permissions to install fonts, and that the system supports this font.
Avast antivirus software is blocking AYS software from running.
The physical Microsoft Access AYS database file is protected with a Jet Database password. In order to access the database from a third-party tool (e.g. Microsoft Access, Crystal Reports, etc.) you will be prompted for the user name and password. The user name and password are available as part of the AYS data dictionary which documents all of the tables, fields, and queries within the database and their relationships.
The connection string used to connect to an AYS database from a third-party tool depends on the type of AYS database and the security used to connect to the database.