How do I reverse an incorrect payment?
To reverse an incorrect payment, enter the exact same payment again but with a negative amount.
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My business name has changed. How do I change it within the program?
Your business name is encrypted and embedded within your AYS license file. Therefore you must obtain an updated license file that includes your new business name.
Are their standard discounts for volume licensing?
Yes. When a license is purchased for two or more users, then there are standard pricing discounts.
How do AYS licenses work?
AYS licenses are based on the number of users that may simultaneously connect to an individual database.
How many computers can I install AYS on?
You may install AYS on as many different computers as you wish. AYS licensing limits only the number of users that may simultaneously connect to an individual database, not the number of physical computers on which the software may be installed.
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Can AYS program custom reports for me?
Yes. Our programmers can customize existing reports or create completely new custom reports. The same applies to printed forms, labels, and other printouts.
Which form options can I configure without customization?
On most standard AYS forms, the following form options may be configured without any additional custom programming:
- Select whether to print forms in English, English and French combined, or English and Spanish combined
- Choose whether to print the form header or to use pre-printed letterhead paper
- Add a company logo to print in the form header and select the size to print the logo
- Depending on the user license, select which business name to print in the form header for each business location or division
- Enter contact information to print in the form header for each business location or division
- Enter a single line of text for each business location or division to print just below the form header; commonly used for a tax registration number
- Many individual field captions on the form may be renamed to use terminology common in your industry
- Select whether or not to print Code 39 or QR code barcodes
- Select whether or not to print the first photograph attached to the corresponding record, as well as the size to print the photograph
- Enter paragraphs of text to print as a standard notice at the bottom of the form
How do I remove AYS branding from communication that is generated by AYS?
AYS branding was removed from all emails, faxes, and from the automatically-generated repair status web site in September 2011 for licensed users of version 3.3 and higher.