How do I reverse an incorrect payment?

To reverse an incorrect payment, enter the exact same payment again but with a negative amount.

All payments are recorded in a ledger so that there is a complete audit trail. For this reason, payments may never simply be deleted. If an incorrect payment is entered, it may be reversed by entering a new transaction with the same date, payment method, and a negative monetary amount. After entering that reversing payment, enter the correct payment.

So that customers do not see the payment entry mistake, matching transactions with the same date and payment method that total to zero are automatically hidden on printed forms whenever possible.

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