We are currently doing full testing of At Your Service software on Microsoft Windows 11. We plan to release official support for Windows 11 in At Your Service version 2022.
You may encounter the following error with MySQL Server 8.0.25 or below when adding a new record:
After a Windows update, the horizontal scrollbar at the bottom of all browse windows (e.g. Browse Repair Orders, Browse Customers, etc.) is blank. How can I fix this problem?
At Your Service – Repair Center integrates with Microsoft Excel, Microsoft Outlook and Microsoft Word. The following Microsoft Office versions are supported:
The following new features and bug fixes were released in At Your Service version 2020. See also new features added in At Your Service version 2021.
The following new features and bug fixes were released in At Your Service version 2021. More new features will continue to be included with each monthly release.
If you already have version 2021 February release or newer installed, then select Help > Check for Program Update Now to automatically update to the latest version.
Or the latest version can be downloaded here.
This article explains how AYS program version numbers work and how AYS licenses work with those program version numbers.
When you change or upgrade hardware you may wish to relocate the AYS application or data to another server. Depending on your edition and setup, you can follow one of the following procedures.
A quick guide to getting started with Repair Center
The software consists of a single database containing records organised into modules. The ones you will most likely need to look at first are “Customers”, Repair Orders”, and “Inventory”.
Each module opens as a browse window. Here you can view, hide or sort the columns, click on each column to sort the records, or filter the records by entering data in the filter line (top row). Each column can be renamed to suit your business, although some have special meaning, e.g. Make/Model/Serial Number are used to uniquely identify items, but you can rename them, as perhaps serial number could be IMEI or ESN.
You can begin a new Repair Order in three ways:
- Open the Customer Module, select a customer, then click on New RO.
- Open the Repair Order module, click on New RO, then select the customer from a drop down list, or leave it as the default “miscellaneous” if you don’t need to create an account.
- Open the Warranty Module, select an existing record and select New RO. This is used if the customer has previous history and has either a warranty or a product registration with you.
The Repair Order module allows you to progress from initial order, receipt, evaluation, estimate, and repair, through to billing. There are default’Repair Statusses’ in the demo, but you can customize these to suit your process.
Vendors can be set up as third party repair shops, or as warranty providers for billing purposes. Any repair can be billed to the customer, a third party, or split between them.
When a second user opens an AYS Microsoft Access database that is already open by another user, they get a “File already in use” error message. This problem can be resolved by the following steps: