You can configure Microsoft email services like hotmail.com, outlook.com, and Exchange Online to send email and email-to-fax messages you create from At Your Service – Repair Centre. This article will show you how to set up your system to authenticate with Google.
As of September 16, 2024 Microsoft disabled the ability for applications like At Your Service to log in to their email services using a username and password. Instead they use a process called “Modern Authentication”, otherwise known as OAuth2. You can read more about this here.
As of the 2024 October release, At Your Service – Repair Centre has been updated to use this new security feature. If you are using one of the many Microsoft email services such as hotmail.com, outlook.com, live.com or Office365 Exchange Online you will have to follow the process described here.
If you have a version prior to the 2024 October release, you will be unable to connect to Microsoft email services to send email. You can choose another email provider if you are unable to update the software.
Configuration
Choose Setup – Communication… and select the email tab. If you select “Microsoft email” from the dropdown list, you should see this screen. Enter the Email address associated with your Microsoft account that you would like to use.
Screenshot
Click the “Sign in with Microsoft” button to begin. This will open a browser to begin the security process, but will also require AYS to listen to the browser to know if the login failed or succeeded. Because of this, you may see a Windows Defender warning dialog like this. You can press “Allow access” to continue.
Your default browser should open to a Microsoft sign-in page. If you have multiple accounts, choose the account you specified in the setup screen above.
When you select the account, you may be prompted to enter your password to continue. Next you will see this screen. Press “Continue” to allow AYS to use your Microsoft email account to send messages.
Screenshot
If you see an error message, like “Timeout” or “Sign in was not successful”, you may be able just to try again. If it continues to fail, verify that you have the correct Microsoft password and that you have granted permission above by saying “Allow access” and “Continue”.
You should now see a success message. You can now test your account using the “Test” button in the Communications mail setup screen.
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