You must first export (or dump) the MySQL database from the database server before it can be sent to AYS. Here are two options for creating that file to send to us.
All customer data sent to At Your Service Software, Inc. is always kept completely confidential. It is only used for internal troubleshooting purposes, and is never passed on to third parties.
Step 1
Option 1: Download MySQL Workbench. See the MySQL Workbench documentation section “6.5.2 SQL Data Export and Import Wizard” on how to export an entire database. You may either use a single, self-contained file or a folder with individual tables. We recommend you check the “Include create schema” option.
Option 2: Use mysqldump on the command line with a syntax similar to this:
./mysqldump -h <server address> -u <username> -p --disable-keys --create-options --databases <AYS_database> > OutputFile.sqlSee the documentation here for instructions on how to use mysqldump. If you are using a different version of SQL server, you can select the version of the documentation that applies using the dropdown list in the upper right corner.
Before you send the file to AYS, please compress it to a zip or equivalent type of compressed file. If you are sending a directory full of .sql files, please compress the entire directory into a single file.
Step 2:
Follow the step-by-step instructions here to send the file to AYS.