If you would like to install At Your Service – Repair Centre on a workstation that does not have the software installed, follow these steps:
The following is a reference for installing, upgrading, and uninstalling At Your Service – Repair Centre software, as well as related software packages and services and related hardware accessories.
At Your Service has been tested on the Amazon AWS Lightsail platform. This allows you to run the At Your Service – Repair Center software and database server fully in the cloud, with only minimal client hardware.
The following are basic steps to set up an AWS Lightsail server and get started:
SQL Server Express can be used instead of larger deployments of SQL Server, depending on your company’s requirements.
Database configuration and setup described in this article can be followed, but by default, the server is not accessible over the network. Follow these steps to make the server visible so that you can connect to and configure the server from another workstation on the network.
Your customers can look up the status of their repair jobs online, freeing your staff from repeated phone calls.
Each new license purchase of AYS comes with a free trial of RepairStatus.net – our hosted solution for your repair status data.
Follow these steps to set up your Repair Status data upload:
Certain SQL Server permissions are necessary for AYS users to access the data and run reports. This article will assist you in configuring the security on Microsoft SQL Server 2012 R2.
Every time the AYS program is run, the program installer starts automatically, sometimes in an endless loop.
By default, the AYS Internet Utility runs as a stand-alone application, however it may also be installed as a Windows service running in the background. A service is advantageous in that it continues to run even if no user is logged in to the server or workstation.
If users are accessing the database by means of Remote Desktop services then it is recommended that the AYS Internet Utility be installed on the same server. Otherwise, if working with a Microsoft Access database, then it is recommended that the AYS Internet Utility be installed on the same physical machine that is hosting the AYS database.
There are two steps to installing the AYS Internet Utility as a service. First, the program must have sufficient rights to install, uninstall, and manage Windows services. Second, the service must be installed and then started.
Custom AYS report files must be copied to a special folder. The AYS program will automatically check that folder before printing any report to see if there is a custom version of the report file. If a custom report file exists then it will be used in place of the default report file.
A complete program installer package (.msi) is available for the last service pack of each program version from version 2.5 onward.
However, we recommend that you always install the latest AYS service pack to ensure that you have the newest features and resolutions to any reported issues. An older AYS license will still work with a newer program version.