After a Windows 10 operating system update, a previously licensed version of AYS displays the message “This is an evaluation edition of At Your Service”.
A Microsoft SQL server database backup (.BAK) file must be created using SQL Server Management Studio, and then that backup file can be sent to AYS.
When installing a new version of AYS over a previous AYS installation, a message similar to the following appears:
Avast antivirus software is blocking AYS software from running.
When exporting a form or report to a PDF document from within AYS, a message similar to the following appears:
Every time the AYS program is run, the program installer starts automatically, sometimes in an endless loop.
When running AYS, a message similar to the following randomly appears:
When running AYS using Windows Remote Desktop Services or Windows Terminal Services, the following message appears:
Windows can check online for a solution to the problem.
- Check online for a solution and close the program
- Close the program
View problem details
When trying to print or export to a PDF from AYS, a message similar to the following appears:
To send the User log file for the logged in Windows user to At Your Service Software, Inc., select File > Logs > Send User Log File from the main program menu.
To send the Process Manager log file to At Your Service Software, Inc., select File > Logs > Send Program Manager Log File from the main program menu. Only the program administrator may send the Process Manager log file.