3 articles On-line Solutions

Automated Notifications

In addition to the online Repair Status Lookup, AYS Repair Center enables you to communicate directly with your customers through automatic notifications triggered by repair status changes.  You can also use this functionality internally, automatically sending messages to your assigned technicians when work is available to them.

You can use email, SMS text messages, and fax.

Online Repair Status Lookup

AYS Repair Center includes a Repair Status Lookup feature that will upload repair status data either to the AYS servers (if subscribed to our annual hosting service) or to your own servers.  In either case the data may be accessed via your own website. The feature creates and uploads the web pages and data required for customers to access their repair information, check status and accept or reject estimates. Your business information and logo are displayed, whether the service is hosted by us or not. Note that as an alternative you can export the raw data to your own servers, which allows you to customize the look, feel and capability of the user interface if required. The Repair Status Lookup software generates a basic web page that provides online repair status lookup in two ways, for customers who have only a single order, or those who need access to multiple orders.  Here is some sample data to see the software’s capability:

Single-Record Lookup

This provides the casual customer with the ability to lookup their repair Order status with a minimum of reference information. They can view each order one at a time and are able to accept or reject any estimates provided. Their response to the estimate uses their own e- mail program to generate an e- mail response which can be captured by AYS Repair Centre. Go to http://www.repairstatus.net/demo Enter “Our Repair Order No”: 12 Enter “Your Reference No”: B012 Click “Check Repair Status”

Multiple-Record Lookup

Where a customer requires multiple repair orders, or is registered as a repeat customer, the ability to log in and view any outstanding Repair Orders is provided. In order to access the list, the customer will require knowledge of their account number and password. These are generated when a customer account is created within AYS Repair Centre. Go to http://www.repairstatus.net/demo/aysmultisearch.htm Enter “Customer Number”: 5 Enter “Password”: apple Click “Check All Repairs” Click the “more info” buttons to view repair details. In your AYS installation, the heading information will be automatically replaced by your company name and logo, if you provide one. For more detailed information on repair status lookup data, see the AYS online guide here.  This information on the data format can help your web developer and designer to integrate the repair status data into your existing company website.